Shipping policy

Shipping & Delivery Policy

All prices displayed include all applicable shipping fees, taxes, and international customs/import duties; there are no additional costs at delivery. We offer Free Express Shipping on all orders.

Order Processing & Delivery Timeframes

  • Order Cut-Off Time: 11:00 PM GMT

  • Order Processing Time: 1 to 3 working days (Monday to Friday)

  • Estimated Transit Time: 2 to 5 days (Monday to Sunday) upon dispatch

Special Provisions & Cancellations

Policy for Non-Delivery If your order does not arrive within 30 days of the order date due to a failure of arrival based on the shipping address you entered at checkout, you are entitled to a full refund of the total order amount without the need to return any items.

Order Cancellations We strive to fulfill and ship all orders as quickly as possible. Because of our efficient processing system, we have a limited window of time to modify or cancel an order.

  • Cancellation Window: If you need to cancel or make changes to your order, please contact us at Team@montessebeauty.store within 2 hours of placing your order.

  • Post-Shipment: Once an order has been processed and a tracking number has been generated, we are unable to cancel or modify the order. However, you may initiate a return for a refund once you have received your package, in accordance with our 90-day return & refund policy.

Business Information
Trading Name: Montesse Beauty

Physical Address: 25 Dewartown, Gorebridge, EH23 4NX

Email: Team@montessebeauty.store

Phone: +44 7561323111

Customer Support Hours: Monday to Friday, 7:00 AM – 11:00 PM GMT

Note: We aim to respond to all queries within 24-48 working hours (Monday to Friday).