Refund policy

Returns
We offer a 90-day return policy, which begins from the date your order is delivered to you. If you are not satisfied with your purchase, you may initiate a return request by contacting us at Team@montessebeauty.store. We will provide a prepaid shipping label for any necessary returns and cover all costs with £0 restocking fees.

Defective, Damaged, or Broken Items
We stand by the quality of our products. If your item arrives defective or damaged, or if it breaks during use within 90 days of delivery, we accept full responsibility for a return, replacement, or refund, no matter the circumstance. Simply contact us at Team@montessebeauty.store and we will send a prepaid label to resolve the issue immediately.

Refund Processing
Once your return is received at our facility, we will process your refund immediately. Your refund will be automatically applied to your original method of payment. Please allow up to 5 days for the credit to appear on your bank or credit card statement, depending on your financial institution.

Exchanges
The fastest way to ensure you receive the correct item is to return your original purchase; once the return is processed, you may place a separate order for the new item.

Special Provisions & Cancellations

European Union & UK 14-Day Cooling-Off Period
In addition to the above, if your merchandise is shipped into the UK or European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the physical items are returned using our prepaid shipping label.

Policy for Non-Delivery
If your order does not arrive within 30 days of the order date based on the shipping address you entered at checkout, you are entitled to a full refund of the total order amount without the need to return any items.

Order Cancellations
We strive to fulfill and ship all orders as quickly as possible. Because of our efficient processing system, we have a limited window of time to modify or cancel an order.

Cancellation Window: If you need to cancel or make changes to your order, please contact us at Team@montessebeauty.store within 2 hours of placing your order.
Post-Shipment: Once an order has been processed and a tracking number has been generated, we are unable to cancel or modify the order. However, you may initiate a return for a refund once you have received your package, in accordance with our 90-day return policy stated above.

Business Information

Trading Name: Montesse Beauty

Physical Address: 25 Dewartown, Gorebridge, EH23 4NX

Email: Team@montessebeauty.store

Phone: +44 7561323111

Customer Support Hours: Monday to Friday, 7:00 AM – 11:00 PM GMT

Note: We aim to respond to all queries within 24-48 working hours (Monday to Friday).